This is similar to the many experiences my clients have told me, who also had to run the service provider to recommend the purchase of new or improved equipment. Sometimes it has been discovered, and too often, the service provider has an interest in selling new equipment or service, either through a commission agreement or a revenue sharing agreement. In fact, this caused the service provider sold instead of repairing medical equipment, and often even when it was not necessary.
Try to find a company that practices moderation and avoid unnecessary costs and waste. Sometimes, everything an individual can afford is just what it takes to survive. The technician who choose to work with you and your budget.
The personality of the coach you choose is also important. The technicians of a company should be very accessible and sincere and demonstrate professional and responsible conduct. If you have ever done business with some companies, especially the big chains. You may have experienced a technology that made them feel uncomfortable or ignorant or frustrating.
This is a pity. The technicians are there to provide excellent service and not to build their self-esteem which presents a sort of superiority complex that highlights their knowledge.
Look at experienced and qualified technicians to do everything possible to help and explain everyday things to help you understand what words are happening. Things happen to computers, it’s just a fact of life. So, they don’t feel bad when it happens and avoid technological people who self-centered and important to themselves.
Pay attention to the guarantees that, in effect, say: “If we are not able to solve the problem, we are not paying”. Here because. From the consumer’s point of view. This seems to be a good way to ensure that they don’t risk paying the money for a failed call technique.
For the company, it is an excellent sales tool, but to tell the truth, if it is running at a nominal value. It could mean economic self-destruction of the company. Why are these guarantees provided? First, I recommend reading the fine print. You must sign a service contract and can find a specific explanation of how this “guarantee” applies.
As a general rule, these guarantees imply that the customer accepts any resolution provided by the technician to solve the problem. To the point of asking him to purchase a new computer. And this is his “solution”, as in the sentence: “If we can’t solve the problem … do you understand?”
Therefore, if the customer refuses the solution, the guarantee does not apply. Looks good on the front, but it is not logical to expect a company will not bet or risk losing money. Realistically, a person should expect to pay something when a technician removing or repairing a computer. No matter the end result, should not cost an arm and a leg.
All problems cannot be solved as expected. The coach doesn’t know how big the problem is until you can get into the computer and analyze the problem. Sometimes, the cost of the repair can be higher than its value for the customer. And sometimes it is hard to make this decision.
Diagnostic costs and/or troubleshooting are common in these situations. After all, he still had a service to determine what needed to done to solve the problem. When choosing a company or technician, make sure you know the pricing in these situations.
Many companies also support some or all of the subsequent sponsorship diagnosis expenses or the purchase of new equipment, if the customer wishes. If no credit rate provided, these should be minimal, generally sufficient to cover technology-related business expenses and customer transportation.
There is almost always a mileage or a travel tax for on-site maintenance. Of course, it’s because time is money and the company has to pay the technician’s expenses on time. Whether they are productive on the site or are stuck in a bottleneck. Find the best offer you can find after being added to the hourly rate or the flat rate on the site.
Finally, I want to tell you that you need to select a company or a technician who can help you prevent the problem from recurring. If the reason can found, the technician must explain what measures, if any, can take to prevent a recurrence.
Of course, they could take their money for another on-site visit for the same problem later. And repeat it again and again, but that would be immoral and totally dishonest to me. Find a company or a technician who is willing to help you with an ounce of prevention with some tips so you can save the cure pound later.
The bottom line is the following. When selecting a computer repair company or technician, do some research. Ask them questions, how long have they been there? What is its origin? Google them on the Internet. Look for the names of the company principles. Receive testimonials from acquaintances or associates. Whatever you do, do it before deciding who to hire.
I hope you have found this information useful to help you choose a computer repair company or a reliable technician.